CEO of London Bagel Museum Issues Apology Amid Worker Death Allegations
The CEO of the well-known bakery chain “London Bagel Museum” has issued an official apology following allegations that a young worker died after enduring excessive working hours. The incident has sparked widespread concern and prompted the company to implement significant changes.
Kang Gwan-koo, the CEO, released a detailed statement on the 10th, acknowledging the challenges faced during the company’s rapid expansion. He stated, “During the rapid growth of the business, our operational system and organization failed to keep up with the pace of growth. We will reduce the risks of injuries and industrial accidents that may occur during work,” adding, “We are faithfully cooperating with the Ministry of Employment and Labor’s labor inspection and making company-wide efforts to create a better workplace.”
Company Reforms and Safety Measures
In response to the tragic event, the company has initiated several reforms aimed at improving workplace conditions. These include:
- Introduction of an HR-specialized ERP (enterprise resource planning) system
- Deployment of professional HR personnel
- Establishment of an industrial safety management system with dedicated personnel
- Revision of HR policies to include flexible work systems for compliance with the 52-hour workweek
- Creation of a direct internal communication channel to the CEO
Kang also addressed the 63 industrial accidents reported at London Bagel Museum over the past three years. He explained, “This was the result of providing guidance on all injury reports, including knife cuts, minor burns in the kitchen, and commuting accidents, without exception.” He added, “Due to the nature of the food and beverage business, it was impossible to prevent all accidents during work. Going forward, we will establish detailed safety rules, conduct continuous inspections, and reduce the risks of injuries and industrial accidents.”
Addressing Criticism on Working Hours
The CEO also responded to criticism regarding long working hours for new store employees. Kang said, “For opening stores, we will adjust on-site personnel and actively reduce working hours through more proactive measures.” He further mentioned accelerating the introduction of a system to prevent input omissions for accurate working hour management.
Background of the Incident
Earlier in July, it was revealed that a worker in their 20s who had been employed at London Bagel Museum died. Suspicions arose that overwork—working 58 to 80 hours per week—was the main cause of death. The bereaved family, who had claimed the death was an industrial accident due to overwork, withdrew the application after reaching a settlement with the company.
The Ministry of Employment and Labor has since begun a labor inspection targeting all branches of London Bagel Museum and affiliates of its operating company, LB&M Co., Ltd. This ongoing investigation highlights the need for stricter adherence to labor laws and improved workplace safety standards.
Conclusion
The incident at London Bagel Museum underscores the importance of balancing business growth with employee well-being. As the company continues to address these concerns, it is crucial for other businesses to learn from this situation and prioritize the health and safety of their workforce. The steps taken by London Bagel Museum represent a positive move toward creating a safer and more sustainable work environment.